Privacy policy
This is an English translation. If the English and Polish versions differ, the Polish version applies.
Navella takes your privacy seriously, which is why your personal data is processed and protected with the greatest care. This privacy policy explains what personal data Navella collects, for what purpose and with whom it may be shared.
The data controller within the meaning of the law is Karina Pawelczyk, trading as Navella, registered at Hendrik Mesdagstraat 16, 5702VK Helmond. KvK: 99292726.
1) When does this privacy policy apply?
This policy applies to all personal data* that Navella processes as part of its services. By using our website and/or our services, you consent to your data being processed in accordance with this document.
*Personal data within the meaning of Article 4 of the GDPR: any information relating to an identified or identifiable natural person.
Children under 16 are only added to the customer database with the consent of their parents or guardians. This consent can be withdrawn at any time, in which case the child's data will be deleted.
2) What data is collected and why?
To provide its services, Navella needs to collect and store certain personal data. We process the following data:
- First and last name
- Gender
- Date and place of birth
- Address details
- Marital status
- Phone number
- Email address
- Bank account number
- BSN number and KvK number
3) For what purpose is your personal data processed?
Navella processes data in order to:
- Contact you by phone or email when needed to provide services or answer enquiries;
- Handle payments;
- Send newsletters and promotional materials;
- Allow you to create a user account;
- Deliver goods and services;
- Inform you about changes to our offer;
- Properly perform the contracts we enter into;
- Meet legal obligations (e.g. tax returns);
- Carry out our own marketing, analysis and statistics to improve our services.
4) How long is data kept?
Personal data is kept no longer than is justified by the need to provide services or by legal requirements. In practice this means for the duration of our cooperation and, after it ends, for up to 7 years where financial record-keeping rules require it.
5) Sharing data with third parties
Data may only be passed on to third parties with your consent and only when necessary for the purposes described above (e.g. accounting, IT service providers). Navella concludes data processing agreements with its partners to keep your information safe.
6) How do we protect your data?
We take appropriate technical and organisational measures (password-protected computers, external drives, up-to-date antivirus software, lockable cabinets) to protect data against loss or unauthorised use. In the event of a data breach, Navella reports the incident to the relevant supervisory authority (Autoriteit Persoonsgegevens).
7) Newsletter
Our newsletter covers news relevant to running a business and training sessions. We send emails through MailerLite, which processes your name and email address on our behalf. You can withdraw your consent to receive the newsletter at any time by clicking the “Unsubscribe” link in any email or by emailing info@navellamarketing.com.
8) Own marketing
We use abandoned cart recovery. If you start an order but don't complete it, the system may send you a reminder email or show you a tailored ad while you browse the internet to encourage you to complete your purchase.
9) Accessing, correcting and deleting data
You have the right to access your data and to have it corrected, completed or deleted if it is incorrect or processed unlawfully. Requests should be sent to our email address. Navella will aim to handle your request within 10 working days.
10) Cookies
The Navella website uses functional cookies that make the site work properly and remember your settings. With your consent, we also use the Meta Pixel (Facebook and Instagram). It lets us measure how many people reach the website through our ads and whether they get in touch, and show ads to people who have visited the website. The Pixel only switches on after you click “Accept” in the cookie banner. You can change your choice at any time in the cookie settings. You can also turn off cookies in your browser settings.
11) Complaints and questions
If you have any comments about how your data is processed, please contact us at info@navellamarketing.com. You also have the right to lodge a complaint with the privacy supervisory authority (in the Netherlands: Autoriteit Persoonsgegevens).